With a strong technical support team deployed locally throughout the region, and a good understanding of customers' needs, We provide on-going 24 x 7 support to ensure smooth operations of your company. We provide three service levels :
Standard:
• Technical Support Time :
- Monday to Friday (09:00 AM to 06:00 PM) phone service & on-site service (if necessary).
• Service include :
- Remote diagnosis
- Troubleshooting
- Collection of product and environment information
- On-site service if we can't diagnose from remote site
- Hardware Update :RMA service
- Version Upgrade : For version upgrade requirement, please contact us and we will provide a quotation for you.
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Royal:
• Technical Support Time :
- Monday to Sunday (From 09:00 AM to 06:00 PM) phone service & on-site service (if necessary).
• Service include :
- Technical consulting by phone
- Remote diagnosis
- Collection of product and environment information
- Troubleshooting
- Status update
- Hardware Update :RMA service (engineering on-site support)
- Version Upgrade : For version upgrade requirement, please contact us and we will provide a quotation for you.
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Premier:
• Technical Support Time :
- We provide on-going 24hr phone service and on-site service.
• Service include :
- Technical consulting by phone
- Dedicate Technical Supporting Engineering
- Top Priority for troubleshooting
- Consultancy service for environment
- Remote diagnosis
- Collection of product and environment information
- Troubleshooting
- Status update
- Hardware Update :RMA service (dedicate engineering on-site support)
- Version Upgrade : For version upgrade requirement,please contact us and we will provide a quotation for you.
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