In order to promptly solve your problem,we recommend you to prepare following information first.

  1. Customer Information

  • Company / Enterprise
  • Contact Person
  • Tel / Fax

  2. System Infomation

  • Hardware model
  • OS version
  • network infranstructure
  • Network software & Version

  3. Error Message

  • screen capture for error message

  4. Question Summary

  • opertation/process
  • Status for System & Database 
  • If possible to re-generate the issue 
  • Process procedure to generate the issue 
  • Critical of this issue 

  5. Environment

  • Operation System
  • System loading & con-current user
  • Status of memory
  • Status swap space
  • I/O status