With a strong technical support team deployed locally throughout the region, and a good understanding of customers' needs, We provide on-going 24 x 7 support to ensure smooth operations of your company. We provide three service levels:

  Standard:

•  Technical Support Time:

- Monday to Friday (09:00 AM to06:00 PM)phone service & on-site service (if necessary).

  Service include:

- Remote diagnose
- Troubleshooting
- Technical Tip
- On-site service if we can’t diagnose from remote site
- * Hardware Update:RMA service
- * Version Upgrade: For version upgrade requirement,please contact us and we will provide a quotation for you.

  Royal:

•  Technical Support Time:

- Monday to Sunday (From 09:00 AM to 06:00 PM)phone service & on-site service (if necessary).

•  Service include:

- Technical consulting by phone
- Remote diagnose
- Technical tip
- Troubleshooting
- Status update
- * Hardware Update:RMA service (engineering on-site support)
- * Version Upgrade: For version upgrade requirement,please contact us and we will provide quotation for you.

  Premier:

•  Technical Support Time:

- We provide on-going 24 x 7's phone service and on-site service.

•  Service include:

- Technical consulting by phone
- Dedicate Technical Supporting Engineering
- Top Priority for troubleshooting
- Consultancy serice for environment
- Remote diagnose
- Technical tip
- Troubleshooting
- Status update
- * Hardware Update:RMA service (dedicate engineering on-site support)
- * Version Upgrade: For version upgrade requirement,please contact us and we will provide quotation for you.