With a strong technical support team deployed locally throughout the region, and a good understanding of customers' needs, We provide on-going 24 x 7 support to ensure smooth operations of your company. We provide three service levels :

  Standard:

•  Technical Support Time :

- Monday to Friday (09:00 AM to 06:00 PM) phone service & on-site service (if necessary).

  Service include :

- Remote diagnosis
- Troubleshooting
- Collection of product and environment information
- On-site service if we can't diagnose from remote site
- * Hardware Update :RMA service
- * Version Upgrade : For version upgrade requirement, please contact us and we will provide a quotation for you.

  Royal:

•  Technical Support Time :

- Monday to Sunday (From 09:00 AM to 06:00 PM) phone service & on-site service (if necessary).

•  Service include :

- Technical consulting by phone
- Remote diagnosis
- Collection of product and environment information
- Troubleshooting
- Status update
- * Hardware Update :RMA service (engineering on-site support)
- * Version Upgrade : For version upgrade requirement, please contact us and we will provide a quotation for you.

  Premier:

•  Technical Support Time :

- We provide on-going 24hr phone service and on-site service.

•  Service include :

- Technical consulting by phone
- Dedicate Technical Supporting Engineering
- Top Priority for troubleshooting
- Consultancy service for environment
- Remote diagnosis
- Collection of product and environment information
- Troubleshooting
- Status update
- * Hardware Update :RMA service (dedicate engineering on-site support)
- * Version Upgrade : For version upgrade requirement,please contact us and we will provide a quotation for you.